shipping info

what are my shipping options?

We calculate the order total after all discounts, promotions and coupons are applied and before tax (if applicable) is added.

If your order totals $60 or more (not including items that require special shipping) and the shipping destination is within the 48 contiguous states, we will pay Ground Shipping fees for you!

Because we cannot guarantee an arrival date or time frame with Ground Shipping, choose 2nd Day Air or 3-Day Express for orders that need to arrive by a specific day.

If we receive your order by 12 pm PST M-F, it usually ships that day. Orders received after 12 pm PST usually ships the next business day. Orders placed on Saturday, Sunday or on a U.S. national holiday will ship the next business day regardless of shipping method.

For holiday shipping, cut-off dates are based on guarantees provided by USPS, UPS and FedEx. If the parcel is being delivered to an address experiencing severe weather conditions, to avoid delays, please add additional time from the cut-off date when placing your order as this guarantee excludes severe weather conditions or any other acts of God.

You'll be able to see exactly what you'll pay for shipping during the checkout process. If the cost of shipping an item differs from the price you see in the shopping cart, you'll be contacted via phone or email. We won't ship your order until you approve the shipping price.
 

What about oversized items?

Because oversized items require special shipping considerations, a surcharge will be added to the shipping price. We'll contact you for approval of the shipping price if the price plus surcharge is different than the price shown in your shopping cart.

Do you ship outside of the United States?

Yes! We ship internationally via USPS. An additional shipping charge will apply to oversized items shipped outside the U.S. We'll contact you for approval of a shipping price if the price plus surcharge is different than the price shown in your shopping cart. We'll wait 48 hours for follow-up approval from the ordering customer before we cancel the order.

Please note that you may be required to pay duties on certain items.
It is the responsibility of the customer/recipient to pay all taxes, duties and any other additional fees that may incur in the country of destination.

Drop ship items are items that we do not stock, but that can be sent directly from the manufacturer or distributor. SOME Drop ship items are not available outside of the United States.

What are your rates for Alaska, Hawaii, Puerto Rico, FPO/APO, and other U.S. territories?

We use only USPS to ship to these destinations; express service is unavailable. If your items weigh over 2 lbs, a surcharge will be applied to the order and we'll contact you with the exact shipping charges. You'll be asked to approve the charges BEFORE the order is shipped. Please provide us with complete contact information during checkout, as we'll have to cancel your order if we need follow-up approval and don't hear from you within 48 hours.

Do you ship to P.O. Boxes?

Please contact us at 888.505.5455 to place an order shipping to a P.O.B.
 

What if I supplied an incorrect shipping address?

We do not assume responsibility for orders with incorrect shipping addresses. If an order is returned to us as undeliverable, we will charge the billing party any fees assessed by the shipping company.